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SPS

Structured Problem Solving

Structured Problem Solving (SPS) is a core component of Iter Digital’s Digital Lean Production System.
It is available as a standalone product but delivers the greatest value when used alongside the Daily Management suite – particularly Accountability.
SPS provides a consistent, governed approach to solving problems, ensuring investigations follow proven methodologies and result in effective, sustained improvements – not just quick fixes.

One system for all problem‑solving activity

SPS brings all problem‑solving investigations together in a single, structured system using common Lean methodologies, including:

  • 4C
  • PDCA
  • A3
  • 8D
  • Bespoke methodologies tailored to your business

Teams can choose the most appropriate approach for each investigation and, if required, convert to a different methodology as the investigation evolves. This flexibility ensures problem solving remains fit‑for‑purpose while maintaining consistency across the organisation.

 

Enforced structure, not optional discipline

SPS enforces the “structured” element of problem solving.Each investigation progresses through clearly defined stages, and teams must complete each phase before moving to the next. This prevents critical steps from being skipped and reinforces good problem‑solving practice.Key capabilities include:

  • Controlled progression through investigation stages
  • Mandatory completion of each phase
  • Clear ownership and accountability throughout
 

Integrated action management

Actions are linked directly to each stage of the investigation and tracked to completion. SPS integrates fully with the wider Iter Digital platform:

  • Actions can be transferred directly from Daily Management into SPS
  • SPS actions appear alongside all other actions in the Iter Digital suite
  • Users manage all actions from one central place

This ensures corrective actions are followed through and improvements are sustained over time.

 

Full visibility and control for leaders

SPS provides real‑time insight into problem‑solving activity across the business. Leaders can:

  • Understand the volume and velocity of investigations
  • Track progress against target dates
  • Identify overdue or stalled investigations
  • Spot resource overloads and bottlenecks early

Visual dashboards make it easy to intervene at the right time, where support is genuinely needed.

Lean Production System

Improving operational knowledge, behaviours, and outcomes

By improved data collection and reporting, increased visibility and prioritisation of issues, and collaborative working.

 

Daily Visual Management

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Leader Standard Work

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Operational Review

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Lean Assessment

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See how our system will work for you

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